A. General instructions:
Due to COVID-19 related restrictions on movement of people and temporary suspension of Consular Services, it has been decided to dispatch new Passports/OCI cards ready for collection through courier service only. This initiative is aimed at helping Indian citizens during the current COVID-19 emergency, so that they avoid travelling to the Consulate.
Given the nature of circumstances prevailing, this task is being done to ensure maximum safety for you and your family members. We seek your cooperation and encourage you to consider and avail this courier option. Indian citizens residing in Northern Italy, under jurisdiction of Consulate General of India Milan, may avail of this facility by sending the following mandatory documents:
(a) Original receipt: Issued at time of submission of passport application with ARN / File number.
(b) Current Passport:
(i) For collection of Passport: Existing Passport to be submitted for cancellation (except in case of Lost or New Born applicants)
(ii) For collection of OCI: Self attested copy of foreign Passport to be submitted.
(c) Pre-paid self-addressed envelope and return AirWayBill(from DHL Courier): Self-addressed envelope and return AirWayBill will ensure safety of receipt of your Passport/OCI Card at correct address. Please make sure to fill your address properly with no mistakes.
B. Steps to follow:
(a) Check status of your application online.
(b) Visit the following customised link to generate Airwaybills for DHL Courier.
(c) Fill in the details correctly and pay online. After payment two AirWayBills will be received(in duplicate) at your given email:
(i) First AirWayBill/Outgoing Shipment Label / ANDATA and sender copy
(ii) Second AirWayBill/ Return Shipment Label/ RITORNO and sender copy.
(iii) Keep the sender copies of both AirWaybills for future reference.
(d) Collect the mandatory documents:
(i) Original Receipt (please write your contact number and email id on the back side of the receipt)
(ii) Current Indian Passport for cancellation (for collection of Indian Passport) / self-attested copy of Foreign Passport ( for collection of OCI Card)
(iii) Second AirWayBill/RITORNO AirWayBill (addressed from the Consulate to your address).
(iv) Above three needs to be placed in a regular envelope.
(e) You may visit the nearest DHL office and upon presenting the payment receipts you should get an ANDATA/Outgoing Envelope from DHL; put your envelope containing the mandatory documents in the ANDATA Envelope.
(i) Please write the Code “DEL-PPT”(for passports) or “DEL-OCI”(for OCI Cards) on the ANDATA envelope for easy sorting at the Consulate.
(ii) Paste the ANDATA AirWayBIll on ANDATA/Outgoing Envelope and send to the Consulate.
(iii) You can track your delivery status using the AirWayBill Numbers.
(f) The following status shall be available based on your application:
(i) Ready: Your Passport/OCI is ready for collection and has not been processed for delivery.
(ii) Dispatched : Your Passport has been dispatched to your postal address
(iii) Dispatch pending : Dispatch of your Passport may be pending for the following reasons:
(a) Old Passport not submitted for cancellation.
(b) Original Fee Receipt not submitted.
(c) Delivery attempted but failed by the service provider.
Delivery of Ready Passports / OCI cards
